Employment Opportunities

Major Responsibilities:

• Reports directly to the Principal Dentist.
• Deliver high-quality general dental care to a diverse patient base, utilising a “comprehensive, interactive, and informative” method to diagnose oral health issues and meet the specific dental needs of patients efficiently.
• Leverage the practice’s digital imaging technology and digital workflows to create and execute precise treatment plans for dental procedures.
• Act as the clinical lead for the assigned dental Sub-team; providing a collaborative environment for the Senior Dental Assistants, while supervising Junior Dental Assistants to ensure they maintain high standards of clinical support and patient prep.
• Serve as an educator for patients, translating complex dental information into accessible guidance to help them navigate their dental journey toward complete oral restoration, rehabilitation, and maintenance.
• Oversee the clinical environment to ensure all staff adhere to strict infection control protocols and dental ethics as espoused by the Principal Dentist, ensuring every patient experience is safe, professional, and meets the clinic’s “proactive care” standards.
• Maintain a goal-oriented mindset by collaborating with the Principal Doctor of Dental Surgery, Practice Manager, dental technicians, and administrative staff to ensure smooth patient flow, accurate data entry into practice management software, and overall clinic proficiency.
• Commit to ongoing learning and advancement in line with the clinic’s philosophy; seeking specialised certifications, accreditations or skills to enhance the clinic’s service offerings. Maintaining good standing with the Dental Council of Trinidad & Tobago (DCTT)

Major Responsibilities:

• Serve as the primary point of contact for patient relations, ensuring every visitor experiences a personable and welcoming atmosphere. This includes managing the waiting area environment and proactively addressing patient needs to ensure high levels of satisfaction.

• Optimising the clinic’s schedule by managing appointments, confirmations, reschedules and/or cancellations with high mental acuity. You must efficiently balance the daily patient flow to minimise wait times while maximising the clinical team’s productivity.

• Oversee and execute the accurate collection and management of patient information, including the Dental Patient Intake Form (DPIF), International Dental Patient Intake Form (IDPIF) and medical histories, while strictly adhering to patient confidentiality.

• Act as a knowledgeable bridge between the clinical team and the patient by accurately disseminating dental-related information, explaining office policies, including infection control and answering inquiries about services and/or procedures.

• Handle all front-desk financial transactions with precision, including the collection of payments, issuance of receipts, and the processing of insurance claims, where applicable, and billing records within the practice management software.

• Maintain seamless operations by coordinating effectively with dentists, dental assistants, and the digital dental technician. You will ensure that patient records, digital files, and specialist referrals are organised and ready for the clinical staff.

• Execute general office duties—such as managing mail, inventory of office supplies, and practice notices—while actively promoting the “Proactive Care” brand through professional telephone etiquette and high-quality customer service.

Major Responsibilities:

• Provide active assistance to the Dentist during a variety of clinical procedures, utilising strong anticipatory skills to ensure the correct instruments and materials are ready before they are needed.

• Execute high-standard sterilisation protocols for all dental instruments and equipment. You are responsible for maintaining a sterile clinical environment in strict adherence to the clinic’s infection control mandates.

• Efficiently prepare and “turn over” dental treatment rooms between patients, ensuring all surfaces are sanitised and the specific surgical or restorative setups are correctly staged for the next procedure.

• Welcome and seat patients, ensuring they are comfortable and prepared for their treatment. This includes assisting with draping and providing basic information to put patients at ease.

• Assist in the digital workflow by taking and processing dental 2D radiographs and/or CBCT images; supporting the collection of 3D diagnostic data under the supervision of senior clinical staff.

• Support the maintenance of precise patient records by assisting with charting and at times, billing; ensuring that clinical data is accurately captured and entered within the practice management software.

• Monitor and maintain the stock levels of dental supplies within the operatories, proactively reporting low inventory to ensure that clinical operations are never interrupted by a lack of materials.

Major Responsibilities:

• Demonstrate advanced proficiency in the end-to-end digital dentistry workflow, including the operation of 3D imaging technology and the manipulation of digital files to support precise diagnostic and treatment outcomes.
• Act as a primary enforcer of the clinic’s high-standard work ethics by ensuring strict adherence to all infection control protocols, sterilisation procedures, and hygiene mandates to maintain a safe environment for patients and staff.
• Provide expert chairside assistance to the Principal and/or Associate Dentist by utilising superior anticipatory skills to streamline procedures, preparing all necessary materials and 3D diagnostic data before they are required.
• Serve as a clinical role model and mentor for Junior Dental Assistants, guiding them in the clinic’s specific procedural standards, processes and operations and “proactive care” philosophy.
• Oversee the preparation of patients for treatment, ensuring they are comfortable and informed while managing clinical documentation, including updating dental histories and post-operative instructions.
• Manage the coordination of laboratory work and the maintenance of clinical inventory, ensuring that all 3D technology components and traditional dental materials are stocked and ready for daily operations.
• Apply a “teachable and innovative” mindset to clinical challenges, identifying opportunities to improve workflow efficiency within the practice management software and clinical treatment rooms.